Face-to-face appointments will always be available where that is the patient’s preference and is clinically necessary. The use of remote and digital consultations has increased during the pandemic, and many patients have found it offers a level of flexibility and convenience that they prefer.

If you have an urgent medical need that cannot wait, we will always aim to see you that day. Being seen at short notice will probably mean you have fewer choices of the exact time or who you see. You should always call in advance if you have an urgent medical issue, our triage opens … Continued

A standard consultation will last 15 minutes per patient. To make the most of your time, we suggest focusing on the most important issue you want help with. If you have more than one thing you want to discuss, you may need to ask for a second or double-length appointment.

We know continuity of care is important to patients, and you may prefer to see a Doctor or Nurse you know or who is familiar with your medical history. We will always try to accommodate specific requests, but fitting in with staff members availability may mean you wait longer to see the person you want.

There are lots of ways to get medical help based on your needs and preferences. An in-person appointment may not always be necessary, and another clinician like a Nurse Practitioner, or Advanced Practice Paramedic may be able to resolve your issue quickly. Telephone appointments and online consultations also offer flexibility and quick solutions, which patients … Continued