Appointments

Book Your Next Routine Doctor’s Appointment Online:

Holmside Medical Group offers Patient Access, a secure online system that is integrated with our practice appointments system.

Through Patient Access you can book a routine doctor’s appointment or cancel any appointment on-line.
Already registered?…please Click Here to login to on-line services via Patient Access.

If you wish to use Patient Access, please speak to reception, who will be happy to set up your registration for you.

We currently have 8 GP’S working in the practice, split over both sites;

  • Dr Rachel Cooper 3 days per week (4 sessions)
  • Dr Harnaik Singh 3 days per week (6 sessions)
  • Dr Rachel Thompson 3 days per week (6 sessions)
  • Dr Joanna Austen 3 days per week (6 sessions)
  • Dr Victoria Phelan 3 days per week (6 sessions)
  • Dr Kiran Sahota 3 days per week (6 sessions)
  • Dr Victoria Burns 3 days per week (6 sessions)
  • Dr Nick Collins

Despite the fact that most of your doctors do not work full time, we endeavour to fulfil your requirements and expectations as far as possible.

Your GP’s all use the same computer system, so whichever GP you see, your full medical records are available during your consultation.

Summary of the Current Appointment System;

There are a number of different types of appointment which can be booked to suit differing circumstances;

1. Advance Bookings

GP and Nurse appointments are usually available up to 2 months in advance. If you wish to ensure you see the same GP or nurse then we would advise advance booking where possible. The GP’s “advance book” appointments are availavble to book on-line for your convenience.

2. “Same day” appointments, either face to face OR via telephone Consultation with a GP

There are a limited number of “on the day” GP telephone consultation appointments or face to face appointments available each day. They are intended for patients with acute illnesses which have very recently developed. As these appointments are limited they are not intended to use for reviews of on-going chronic conditions. If it is an “on the day” appointment you are requesting, you will be asked to give a brief history of your symptoms to help the receptionist to arrange the most appropriate appointment for you, or advise and where applicable, signpost you to the most relevant service.

If you are given an “on the day” GP telephone consultation appointment the GP will ring you back to discuss your care.
Please be aware that due to other commitments the clinicians have, it is not possible to specify an exact time to call you back, the receptionist will give you an estimate.

3. Advance book telephone consultation appointments

Many appointments can be avoided by speaking to a GP or Nurse on the telephone. This does not preclude you from having an appointment and the GP or Nurse you speak to will advise if this is necessary. If you would like a telephone appointment please advise reception and to ensure that you speak to the right person you will be asked some general information about your condition. Telephone consultations are ideal for discussing results of blood-tests or simple medication enquiries.

4. Same day help for your poorly child

If your child has become unwell in the last few days and you would like urgent advice then please contact the surgery and we will arrange for a clinician to speak to you and if necessary to see your child, today – this could save you an unnecessary trip to A+E or a Walk-in Centre. Can we also make you aware of the Little Orange Book, which provides expert help for parents and carers on how to manage common problems in babies and small children – ask your GP for a copy, or view it online here

5. Extended Access appointments in WIC’s

The launch of extended access appointments, now available at Molineux Street and Ponteland Road Walk in Centres have been well utilised by practices across Newcastle. Patient feedback has also been very positive.  Our receptionists will be able to book you into one of these appointments.

We also expect that appointments will be available to book at Westgate Road Walk in Centre very shortly.

6. Out of Hours Service

Should you need a GP during the out of hours period (6:00pm to 8:00am Mon to Fri, Evenings, Weekends and Bank Holidays) please telephone the surgery (0191 273 4009) and listen carefully to the instructions.

Did you know you can visit a WIC for minor injuries and illnesses;

The Lemington Walk-in-Centre is for patients with minor injuries and illnesses. The centre is staffed by specially-trained nurse practitioners, staff nurses and healthcare assistants.

Leamington Centre Opening hours ;

Monday, Tuesday and Wednesday: 8.30am to 12.00noon
Friday: 1.00pm to 4.30pm.

Conditions treated at the Leamington Centre include;
coughs and colds
high temperature
simple cuts, grazes and bruises
strains and sprains
bites and stings
stomach upsets
ear, nose and throat problems
minor burns or scalds
emergency contraception
sexual health advice
minor skin infections or rashes
ear syringing
urinary tract infections

Visit the Leamington Centre, No appointment needed
Patients do not need an appointment at the walk-in centre – just turn up and wait.. GP can also refer for treatment if appropriate.

Click the link below for further information and directions;

http://www.newcastle-hospitals.org.uk/hospitals/_lemington-walkin-centre.aspx.