Complaints Procedure

Making a complaint

Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise, and this maybe the approach you try first. Where you are not able to resolve your complaint in this way you should do so, preferably in writing as soon as possible after the event and ideally within a few days, giving as much detail as you can, as this is to help us establish what happened more easily.

Further information can be found on the complaints leaflet and procedure documents below.