Complaints Procedure 1       Introduction 1.1      Policy statement The purpose of this document is to ensure all staff at understand that all patients have a right to have their complaint acknowledged and investigated properly. This organisation takes complaints seriously and ensures that they are investigated in an unbiased, transparent, non-judgemental and timely manner. The organisation will … Continued

Although a traditional part of general practice, home visits are time consuming. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. So please help us to help you and our other patients by visiting the surgery whenever possible. Home Visits are reserved … Continued

Statement for Publication All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice. However it should be noted that the prescribed method for calculating earnings is potentially misleading.  It takes no account of how much time doctors spend working in … Continued

Privacy Notice Your information, what you need to know This privacy notice explains why we collect information about you, how that information may be used, how we keep it safe and confidential and what your rights are in relation to this. Why we collect information about you Health care professionals who provide you with care … Continued