From the 3rd March 2023 we will no longer be accepting prescriptions over the phone. You will be able to continue ordering prescriptions via your online app, including patient access and the NHS app, you can order in the surgery, hand in a paper prescription or email us.
We started making changes to this pre-covid, however through the pandemic we had to make the decision to continue prescription ordering via the phone.
Now we are in a position where we can re-introduce what we began, especially as we now have many online app’s which are quick, easy to use and can be accessed 24/7. Allowing our patients safe, secure and easy access to order repeat prescriptions.
The first and most important reason is safety, using a online format to order your medication will reduce discrepancies and confusion. Along side this we have to ensure the safe and effective management of prescribed medications, and by using online services to order your medication this will help our practice in doing so.
Our practice is busier than ever, we also hope in making this change it will free up our phone lines for patients contacting us for other queries.
We understand that this might not be popular with some patients, but we hope that you will understand that patient safety is of paramount importance to us.
Please note that this will not alter the time it takes to process a repeat prescription which is 2 working days.
We will not be restricting who can order medication, and we have a plan in place for our vulnerable cohort of patients, all circumstances will be taken into consideration.
Thank you for your understanding.
Holmside Medical Group
