The ‘Friends and Family Test’ was initially introduced to improve patient care identify improvement areas in hospitals based in England. Over the past 2 years, the test has been expanded by NHS England to include GPs, NHS dentists and ambulance services.
You may be contacted via text after an appointment or given a form the surgery asking for Friends and Family test feedback.
This provides us an opportunity for our patients to give anonymous feedback, to help the practice assess performance and improve service.
Our April 2023 score from our patients was: 90%
Thank you to all who completed the feedback, providing us with information to improve our services
